Documentation Index
Fetch the complete documentation index at: https://docs.heify.com/llms.txt
Use this file to discover all available pages before exploring further.
Common errors
| Message | Fix |
|---|---|
| No audio | ”Share system audio” was not ticked in the picker — start over and tick it |
| No audio detected | The chosen source stayed silent — verify the app/tab was actually playing audio |
| Microphone permission denied | Open chrome://settings/content/microphone and allow *.heify.com (the screen has a direct button) |
| Recording / upload interrupted | Audio is kept locally when possible — press Download audio (.webm) |
| Upload session expired | Download the audio before retrying; the presigned URL is no longer valid |
| No emails available | Top up your plan from Open Heify |
| Session expired | Press Reconnect and sign in again |
Keyboard shortcuts
| Shortcut | Action |
|---|---|
| Ctrl+Enter / ⌘+Enter | Start recording (prep screen) |
| Esc | Close active modal or viewer |
| Ctrl+Z / Ctrl+Shift+Z | Undo / redo in the annotation editor |
| ← / → | Navigate screenshots in the viewer |
Privacy
Audio uploads directly from your browser to Heify’s private bucket via a signed temporary URL — no third-party servers in between. No tracking, no analytics, no third-party scripts. The recent-recipients history lives only on your machine. API keys and Cognito tokens never appear in console output or diagnostics. Full policy: heify.com/en/privacy.Requirements
Chrome 116+ (other Chromium browsers may work but aren’t guaranteed), a heify.com account, and an internet connection for the upload + report generation. The recording itself happens locally.FAQ
Does Heify record video?
Does Heify record video?
No — only audio (system + microphone mix). Chrome’s picker requires a “source” because of its API, but the video track is discarded immediately, except briefly to take screenshots when you request them.
Why does Chrome say I'm 'sharing my screen'?
Why does Chrome say I'm 'sharing my screen'?
Because technically you are — without screen-share, Chrome wouldn’t let any extension capture system audio. The red bar comes from Chrome, not Heify.
Does it work with Zoom / Teams / Slack desktop apps?
Does it work with Zoom / Teams / Slack desktop apps?
Yes — pick Window in Chrome’s picker and select the app. Remember to tick Share audio.
How long can a recording be?
How long can a recording be?
Heify analyses up to 2 hours per recording. On top of that, the browser holds the whole audio in memory until you stop — recordings longer than ~1 hour can crash Chrome on weaker machines. Split long sessions into shorter ones if you hit memory issues.
Can I recover a recording that was cut off?
Can I recover a recording that was cut off?
If it lasted ≥3s and the source ended on its own (call finished, you closed Zoom), the send flow starts automatically. If Chrome crashed or you closed the Recorder window, the audio is lost.
Where do I see recorded meetings?
Where do I see recorded meetings?
At sandbox.heify.com → Transcriptions.