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Common errors

Every error screen has Copy diagnostic — copies the relevant events to the clipboard with no sensitive data (no API key, no full recipients). Paste it when you contact support.

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Keyboard shortcuts

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Privacy

Audio uploads directly from your browser to Heify’s private bucket via a signed temporary URL — no third-party servers in between. No tracking, no analytics, no third-party scripts. The recent-recipients history lives only on your machine. API keys and Cognito tokens never appear in console output or diagnostics. Full policy: heify.com/en/privacy.

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Requirements

Chrome 116+ (other Chromium browsers may work but aren’t guaranteed), a heify.com account, and an internet connection for the upload + report generation. The recording itself happens locally.

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FAQ

No — only audio (system + microphone mix). Chrome’s picker requires a “source” because of its API, but the video track is discarded immediately, except briefly to take screenshots when you request them.
Because technically you are — without screen-share, Chrome wouldn’t let any extension capture system audio. The red bar comes from Chrome, not Heify.
Yes — pick Window in Chrome’s picker and select the app. Remember to tick Share audio.
Heify analyses up to 2 hours per recording. On top of that, the browser holds the whole audio in memory until you stop — recordings longer than ~1 hour can crash Chrome on weaker machines. Split long sessions into shorter ones if you hit memory issues.
If it lasted ≥3s and the source ended on its own (call finished, you closed Zoom), the send flow starts automatically. If Chrome crashed or you closed the Recorder window, the audio is lost.
At sandbox.heify.com → Transcriptions.
Anything else? Write to hola@heify.com.