To view statistics, patterns, anomalies, etc., at a glance for the audios associated with a Configuration.
Analytics Dashboard
Access to Analytics Dashboard at: https://sandbox.heify.com/sandbox/analytics
Analytics Dashboard
The Analytics Dashboard provides powerful, AI-driven insights from your transcription data. Analyze trends, discover patterns, identify anomalies, and gain a deep understanding of your audio data at scale.Analytics are generated for transcriptions processed under a specific configuration.
Analysis Sections
The dashboard is organized into thematic sections, each providing different insights:Synthesis
AI-generated executive summaries
General Distribution
Core metrics and distributions
Quality & Confidence
Data completeness and anomalies
Extraction Fields
Field-by-field analysis
Temporal Analysis
Trends over time
Relationships
Correlations and co-occurrences
Synthesis
AI-powered summaries to understand your data at a glance.- Executive Summary: Highlight key findings, temporal trends, and opportunities or risks for decision-making.
- Qualitative Summary: Identify recurring themes, issues, and keywords in the audios based on the qualitative analysis of textual fields.
General Distribution
Fundamental metrics about your audio files.- Duration
- Speakers
- Languages
Audio Duration Distribution
Displays:- Min: Shortest audio file length
- Average: Mean duration across all files
- Max: Longest audio file length
- Bar chart: Distribution histogram showing frequency of different duration ranges
- Identify typical conversation length
- Spot unusually long/short calls
- Understand variance in your data
Quality & Confidence
Assess the completeness and reliability of your extracted data.- Completeness
- Audios to Review
- Anomalies
Data Completeness
For eachextraction_field, a progress bar shows the percentage of transcriptions where a valid (non-null) value was successfully extracted.Use this to:- Identify which fields are reliably extracted
- Find fields that need description improvements
- Understand data gaps in your conversations
Extraction Fields Analysis
Detailed, field-by-field breakdown of your extracted data. Each extraction field gets its own card with visualizations tailored to its data type.- String & Array Fields
- Number Fields
- Boolean Fields
Text and List Fields
Forstring and array type fields (e.g., “Category”, “Mentioned Products”).Value Frequency ChartA bar chart showing the most common values and their counts.Insights:- Identify most common categories/topics
- Prioritize product features to develop
- Understand customer pain points
- Track trends in conversation topics
Temporal Analysis
Understand how your data evolves over time.- Trend Chart
- Activity Heatmap
Time-Based Trends
A multi-axis chart plotting the evolution of metrics over time.Displays:- Line charts: Numerical field averages over time
- Bar chart: Volume of transcriptions per time period
- Multiple Y-axes: Different scales for different numerical extraction fields metrics
- Select which fields to display
- Choose time granularity (daily, weekly, monthly)
- Filter date range
- Track improvement over time
- Correlate volume with quality
- Identify seasonal patterns
- Measure impact of changes (new features, policy updates)
- Monitor customer satisfaction trends
- Track support quality improvements
- Seasonal demand analysis
- A/B testing results validation
Relationships & Patterns
Discover hidden connections between data points.- Correlations
- Co-occurrence
Numerical Field Correlations
A heatmap matrix visualizing the correlation between all numerical extraction fields.Heatmap colors:- Strong positive (blue): Values move together (0.7 to 1.0)
- Weak/no correlation (white): No relationship (-0.3 to 0.3)
- Strong negative (red): Values move oppositely (-1.0 to -0.7)
Price ↔ Duration: 0.68 = Strong positive correlation- Longer conversations → Higher prices
Rating ↔ Duration: -0.05 = No correlation- Conversation length doesn’t affect rating
- Identify factors that impact key metrics
- Understand causation vs. correlation
- Validate hypotheses