Transcription parameters
The three parameters are arranged as a tree to communicate their relationship:Configuration (required)
A searchable dropdown listing all your configurations. Selecting one associates all of its settings — language, summary, extraction fields, and webhooks — with this transcription job.Don’t have a configuration yet? Create one first →
Evaluator (optional)
Opens a selector modal listing your evaluators with name, ID, and criteria count. Selecting one causes the AI to score the transcript against that evaluator’s criteria once processing completes.Participant (optional)
Opens a selector modal listing your participants with name, ID, and department (if set). Selecting one links the transcription result to that person for analytics and performance reporting.Upload method
A toggle below the parameter selectors switches between two modes:| Mode | Use when |
|---|---|
| Local File(s) | You have files on your device to upload |
| Public URL | The file is already hosted at a publicly accessible URL |
Local File(s) mode
Drop zone
Drag & drop files onto the zone or click anywhere on it to open a file picker. Supported formats:aac · aiff · amr · asf · flac · mp3 · ogg · wav · webm · m4a · mp4
For file size and duration limits, see Rate Limits & Quotas.
Files with unsupported formats are automatically filtered out and a warning shows how many were rejected. You can add up to 25 files per submission.
Processing Queue
The queue appears as soon as files are added. Each item shows:| Element | Description |
|---|---|
| Status icon | Queued · Uploading · Success · Error |
| File name & size | Truncated filename and size in MB |
| Name | Optional free-text label for the transcription (e.g. Q3 team meeting) |
| Status pill | Queued · Uploading… · Started · Error |
| Transcription ID | Shown after success — monospace with copy button and link to the detail view |
Files are processed sequentially with a short pause between each. This is intentional and prevents API rate issues — parallel uploads are not supported.
Re-submitting a batch only retries files in Queued or Error state. Files that already completed successfully are not re-processed.
Public URL mode
| Field | Required | Notes |
|---|---|---|
| File URL | Yes | Direct public link to the audio/video file (e.g. https://my-server.com/recording.mp3) |
| Transcription Name | No | Optional human-readable label |
After submission
Once a batch finishes or a URL submission succeeds, the submit button changes to Process More Files. Clicking it clears the file queue (or URL fields) so you can start a new batch — your Configuration, Evaluator, and Participant selections are retained.Best practices
Audio quality tips
Audio quality tips
Better audio quality produces more accurate transcriptions.Recommended:
- Minimize background noise
- Use quality recording equipment
- Keep audio levels consistent — not too quiet, not too loud
- 16 kHz+ sample rate (higher is better)
- Mono or stereo both work; mono files are smaller
- Heavy background music or ambient noise
- Multiple speakers talking over each other
- Very low bitrate compression
- Heavily processed audio with effects
Public URL checklist
Public URL checklist
Before submitting a URL, verify that:Expect a
- The URL opens directly in an incognito browser window (no login required)
- It is a direct link to the file, not a media player page
- The file format is one of the supported extensions
- The URL uses HTTPS (HTTP also accepted)
- The server can respond within 60 seconds
200 OK response with Content-Type: audio/....Configurations
Set up your processing templates
Evaluators
Create quality scoring rubrics
Participants
Manage agent profiles