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This page groups three independent blocks: the Sandbox connection status, your API keys, and team member management. Everything related to API access is managed from here.

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Sandbox status

When you log in, the Sandbox automatically creates or reuses a reserved API key and validates it against the Heify API — no manual action is required under normal conditions.
StateWhen it appears
Validating connection…Page load or a manual validation is in progress
Sandbox readyThe reserved key is active and responding correctly
Sandbox not configuredAuto-configuration failed or has not completed
Two actions are available depending on the current state:
  • Test Connection — visible only when the Sandbox is Ready. Launches a manual validation of the reserved key.
  • Retry Auto-Configuration — visible only when the Sandbox is Not configured. Re-runs the full provisioning process.
If you see Sandbox not configured after login, click Retry Auto-Configuration. If it still fails, go to the API Keys section and ensure at least one valid key exists, then retry.

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API keys

All API keys for your account are listed here — including the auto-provisioned Sandbox reserved key, which always appears pinned at the top.
ColumnDescription
NameThe label assigned when the key was created. The Sandbox key is marked with a Sandbox badge.
Created onKey creation date.
ActionsDelete the key.
The account limit is 10 keys. The New API Key button is disabled when the limit is reached.

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Creating a key

1

Open the creation modal

Click New API Key in the API Keys section header.
2

Enter a name

Give the key a descriptive name that identifies where it will be used — for example iOS App, Zapier Integration, or Backend Staging. The name is required.
3

Create and save the key

Click Create Key. The key viewing modal opens automatically.
This is the only time the full key value is shown. Once you close this modal, it cannot be retrieved from the platform. Copy it now and store it somewhere safe.
  1. Click the eye icon to reveal the key value.
  2. Click Copy key to copy it to your clipboard.
  3. Check “I have copied and saved this key in a safe place.”
  4. Click Got it, I saved it to close.

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Deleting a key

Click the trash icon on any key’s row and confirm deletion. This action cannot be undone. If you delete the Sandbox reserved key, the Sandbox will show as not configured until auto-provisioning runs again.

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Team

This section is only visible to users with the Admin role. Members cannot see or manage team access.
Team management lets you invite collaborators to the platform under your account — without creating separate accounts. Each invited member gets their own login and access to all pipeline features. The section header shows the current member count (X / Y). The Add member button is disabled when the account limit is reached.

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Inviting a member

1

Open the invite modal

Click Add member.
2

Enter the member's email

Type the email address of the person you want to invite. The email must be valid and not already registered.
3

Send the invitation

Click Send invitation. The user receives an email and can log in immediately via OTP — no password setup required.
Members can access all transcription, configuration, evaluator, participant, and analytics features. They cannot add or remove other members, manage API keys, or see who else has access to the account.

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Revoking access

Click the trash icon on a member’s row and confirm. Access is revoked immediately — the user will not be able to log in again until they are re-invited.

Sandbox Overview

Learn about the Sandbox workflow and quota

Authentication

How OTP login works